How a New York Physical Therapy Clinic Recovered Lost Revenue and Gained Time Back
Overview
A physical therapy clinic in New York was thriving in patient care but drowning in administrative challenges. With only two front-office staff, they struggled to keep up with billing, insurance checks, and accounts receivable follow-ups.
Payments were constantly delayed, and denials piled up. The clinic’s leadership estimated they were losing tens of thousands of dollars each year due to uncollected revenue. On top of that, therapists were spending extra hours on admin tasks instead of focusing on patients.
They knew they needed a smarter solution.
The Turning Point
The clinic partnered with Softomedics and brought on one dedicated virtual medical assistant to support their front office. The VA focused on:
- Handling all insurance verifications and eligibility checks.
- Submitting accurate claims and resubmitting denials quickly.
- Following up consistently on AR and patient balances.
- Preparing reports to give the clinic better visibility into their revenue cycle.
The Results
After six months, the clinic saw measurable improvements:
- Recovered $95,000 in unpaid claims through consistent follow-ups.
- Reduced AR days from 80 to 42.
- Freed up therapists’ time, allowing 20% more patient appointments weekly.
- Improved staff satisfaction by reducing after-hours admin workload.
In Their Own Words
“Working with Softomedics has completely turned things around for us. We were losing revenue and wasting hours chasing insurance companies. Now, everything runs smoothly, and we’ve actually recovered thousands of dollars we thought were gone for good. Oliver and his team have been amazing partners.”